How can I be sure my order went through?

After the secure payment of your Silvercreek order through Visa, AfterPay, MasterCard or MrCash you will be redirected to the confirmation page on Silvercreek.nl. Additionally, you receive a shipping confirmation e-mail with a digital receipt of your purchase.

How can I track my order?

After placing an order we keep you up to date about the order status by e-mail. Once your order is on its way, you will receive a shipping confirmation e-mail with a track and trace code. Just click on the tracking link to track your order. Delivery is Tuesday to Saturday.

Can I specify a different delivery address?

Yes, you can specify a different delivery address:
- New users can specify this in the third step of the order process.
- With an online account, you can always enter multiple addresses.
- If the parcel is on its way, you can only change the delivery when you receive a message with a ‘not-home’ code from PostNL.

Can I cancel my order?

This depends on the shipping status. Cancelling your Silvercreek order is only possible if your order hasn’t been processed yet. Therefore it’s important to contact the customer service as soon as possible. You can call 026 – 20 30 995 or e-mail to klantenservice@silvercreek.nl. It’s always possible to return your order after you’ve received it.

How do I use a promotion code?

Hey, lucky you! If you have a promotion code, you can enter the code in the shopping bag. Enter the code in "promotion codes". The discount amount will be visible right away!